Train for The Workplace
Elevate your customer service game with the skills necessary for success. Learn to recognize and deliver exceptional service, hone your communication skills, and gain insights into understanding and meeting customer needs. Master techniques for handling difficult customers with grace and professionalism, and develop actionable plans to continuously enhance service delivery systems for maximum impact.
Registration and Enrollment
This is an on-demand course for current employees. Schedule a free consultation today!
Course Details
- Identify exceptional service
- Improve communication skills
- Know your customer; pinpoint needs
- Handle difficult customers
- Develop a plan to improve the system
Module 1
Module 2
Module 3
Module 4
There are no prerequisites for this course.
There are no requirements to take this course.
Melissa Bewley
| Flat Fee | Additional Costs |
|---|---|
| $4,992.00 | $30 |
| For groups of up to 24 | Per person |
Note: Additional costs cover textbooks and certificates of completion.
This course is designed for instruction to be brought to the workplace at a prearranged time.
| Course Hours | Breaks | Start Dates |
|---|---|---|
| 12 hours over 4 weeks (5 hours per day) | Lunch: 30 minutes | Contact us to arrange a time! |
Job Outlook
In today’s customer-centric marketplace, exceptional customer service is paramount for businesses to thrive and retain loyal clientele. Professionals skilled in providing outstanding service are in high demand across industries, as they play a crucial role in enhancing customer satisfaction, building
brand loyalty, and driving business growth. Whether in frontline roles or management positions, individuals equipped with exceptional customer service skills are valuable assets to organizations seeking to maintain a competitive edge and achieve sustainable success.
FAQs
I’m unemployed. Can I take this course?
No. At this time, this course is designed to provide safety training to current employees of San Diego businesses.
Is this course online?
No. This course is on demand and instruction is provided at the workplace.
“This course was a game-changer! It gave me the tools to handle tough situations and communicate better with customers. Now, I feel like a pro at making everyone’s day a little brighter.”
Anonymous Student Feedback Survey