Gain Food and Customer Service Skills Training
As long as food is prepared and served in an establishment, the food service industry needs qualified managers to ensure the kitchen is run safely. This 100% online course will train you to become a food service manager and help you prepare for the Certified Professional Food Manager (CPFM) exam. Key topics include people and business management skills, food safety techniques and career advancement within the food service industry.
Registration and Enrollment
This course is 100% online. Start anytime!
Course Details
- Earn a Food & Customer Service Skills Certificate that prepares you for the Certified Professional Food Manager (CPFM) exam.
- Learn NEHA professional food management criteria.
- Master HACCP (Hazard Analysis Critical Control Points) principles.
- Provide an excellent customer experience.
- Deal with difficult customers.
- Practice proper food safety.
MANAGING YOURSELF AND OTHERS
Master budgeting and communication skills, setting expectations; motivation, management and legal issues.
CUSTOMER SERVICE AND FOOD SAFETY
Customer service, workplace and food safety; understanding NEHA professional food manager criteria.
LIFE AND CAREER SKILLS
Self-management and striking a work-life balance; what to expect from a workplace environment and how to work on a team.
PERSONAL MANAGEMENT SKILLS
Managing stress and dealing with difficult people; handling sexual harassment in the workplace.
There are no prerequisites for this course.
Hardware Requirements:
- This course can be taken on either a PC or Mac.
- Speakers or headphones.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Darlene Lawrence
Darlene Lawrence is an academic coach and childcare and education instructor with five years of experience. She holds a bachelor’s degree in business administration and a master’s degree in teaching.
$850.00 (USD) per person.
This course is 100% online.
| Course Hours | Duration | Start Dates |
|---|---|---|
| 120 Course Hrs | 6 Months | Start anytime! |
FAQs
WHAT DO FOOD SERVICE MANAGERS DO?
Food service managers oversee the daily operation of any establishment that prepares and serves food and beverages. Daily operations can range from scheduling and coordinating, overseeing inventory, maintaining records food handler cards, recruitment and training, managing the kitchen and more.
WHERE CAN FOOD SERVICE MANAGERS WORK?
Virtually every establishment that prepares and serves food employs a food service manager. Employment can be found at restaurants, bars, hotels, cafeterias, amusement parks and more.
WHY BECOME A CERTIFIED PROFESSIONAL FOOD MANAGER?
While a college degree isn’t required to work as a food service manager, being a Certified Professional Food Manager (CPFM) sets you apart from the competition. According to the BLS, over 40% of managers in the food service industry have a high school diploma, but specialized training is required for many managerial roles.
“I find that the concepts are clearly and concisely explained… I would surely recommend this course…”