Become a Hotel Manager
Hotel and hospitality managers are responsible to make sure that their guests have a safe and enjoyable experience when staying at their properties. From resorts to business class hotels, bed and breakfasts and vacation rental properties, this 100% online course will introduce you to the hospitality management environment. It will help you understand the complexities of hotel management and the systems and practices hospitality professionals use to manage them.
Registration and Enrollment
This course is 100% online. Start anytime!
Course Details
- This course provides fundamental knowledge and skills required to work in the hotel industry
- Overview of the hospitality business
- Introduction to essential hotel management roles
- Areas of management, including staff leadership, activity and event coordination, and food and beverage roles
- Foundations of integrated disciplines including business management, hospitality and tourism, logistics, and record-keeping
I. Introduction: The Scope and Nature of Hotel Management
II. Workplace & Hotel Organization
III. Hotel Staff Management
IV. Hospitality Control Systems
V. Front Desk Operations (Reception)
VI. Servicing Rooms and General Cleaning
VII. Building and Facility Maintenance
VIII. Activities Management
IX. Food & Beverage Service
There are no prerequisites to take this course.
Hardware Requirements:
- This course can be taken on either a PC or Mac.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
These recommended reference materials are optional, but it’s recommended that you purchase the latest version of them to ensure your skill set is up-to-date:
- David K. HAYES and Jack D. NINEMEIER – Hotel Operations Management
- Leonardo INGHILLERI & Micah SOLOMON – Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
- Micah SOLOMON – The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
- Jokima HILLER – 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others
Thea Roberts
Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.
$995
This course is 100% online.
| Course Hours | Duration | Start Dates |
|---|---|---|
| 100 Course Hrs | 6 Months | Enroll and begin anytime. |
Job Outlook
The US Bureau of Labor Statistics (BLS) reports that employment in traditional hotels and motels has been affected by the recent trend toward short-term rentals such as AirBnB or VRBO. The Bureau recommends specialized training in hotel management for prospective hotel managers who want to thrive in a competitive job market, especially those who want to work in upscale and luxury properties.
According to Salary.com, hotel managers in the US earn between $54,000 and $170,000 per year, with an average of $110,602 nationwide. PayScale.com reports that salaries for early-career hotel managers range between $29,000 and $72,000 during the first 1-4 years of their careers.
FAQs
WHAT SKILLS DO HOTEL MANAGEMENT JOBS INVOLVE?
Hospitality managers are responsible for the daily operation of one or more hotel, motel, resort or rental properties. They need knowledge and skill across the entire range of business, finance, human resources and customer service domains. In addition, they need hotel-specific skills such as staff leadership, activity and event coordination, accounting and food and beverage management.
HOW HAS COVID-19 IMPACTED HOTEL MANAGEMENT JOBS?
The Coronavirus pandemic and its limits on travel and group gathering have undeniably impacted the hospitality industry. However, experts say the long-term prospects are bright, especially for larger and well-established properties and hospitality brands. As consumers and business professionals resume travel, they are likely to prefer properties and brands that have used their resources to upgrade the safety of their properties and supply chains.
WHAT JOB TITLES ARE ASSOCIATED WITH HOTEL MANAGEMENT JOBS?
Most hotels have several operating departments. Management titles usually reflect a manager’s departmental duties. Common titles include:
- Hotel General Manager
- Sales Manager
- Destination Event Manager
- Front Office Manager
- Guest Services Manager
- Administration Manager
- Restaurant Manager
- Assistant Restaurant Manager
- Housekeeping Manager
- Accounting/Finance Manager
I have to admit, I was not at all enthralled with the thought of taking an online class. I have surprised myself (and my supervisor) on how much I am enjoying it. Again, thank you!
C.M., Collin College